Privacy policy

Privacy Policy

Last Updated: June 22, 2026

VastraVibes ("we", "us", "our") operates this website and online store to provide customers with a seamless shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

Name
Email address
Phone number
Billing address
Shipping address

Order and Payment Information

Order details
Transaction information
Payment confirmation details

Please note that payment information is securely processed by our payment providers and is not stored by VastraVibes.

Account Information

Account login details
Preferences and settings

Device and Usage Information

IP address
Browser type
Device information
Website usage and interaction data
Cookies and similar technologies

Customer Support Information

Information you provide when contacting us regarding orders, returns, exchanges, or support requests.

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, subscribe to updates, or contact us.
Automatically through cookies and similar technologies when you browse our website.
Through Shopify and other service providers that help us operate our store.

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage returns, exchanges, and refunds
Communicate order updates and service notifications
Improve our products, services, and website experience
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send promotional communications where permitted by law

We respect your privacy and do not sell your personal information to third parties.

Sharing of Information

We may share your information with trusted third-party service providers only when necessary to operate our business, including:

Shopify
Payment gateways
Shipping and logistics partners
Analytics and website service providers
Customer support tools

These providers receive only the information necessary to perform their services.

Shopify

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's secure servers, databases, and applications. For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic and performance
Enhance your shopping experience

You may choose to disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.