Refund policy

Return & Refund Policy

At VastraVibes, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed
Have all original tags attached
Be in its original packaging
Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at divyanshiganvir21@gmail.com with your order details.

Once your return request is approved, we will provide instructions on how to return the product. Items sent back without prior approval may not be accepted.

Return Shipping Charges

Please note that return/exchange shipping charges will be borne by the customer and may vary depending on the carrier and delivery location. The applicable return shipping cost will be deducted from the refund amount.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged product
A defective item
An incorrect item

Please contact us within 48 hours of delivery at divyanshiganvir21@gmail.com with clear photos of the issue. We will review the case and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

Products showing signs of use, washing, or alteration
Items returned without original tags or packaging
Customized or personalized products
Gift cards
Products purchased during special clearance or final sale promotions (if applicable)

Exchanges

If you need a different size, please contact us within the 7-day return window.

Subject to stock availability, we will assist you with an exchange. If the requested size is unavailable, you may opt for a return and refund as per our policy.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be processed to your original payment method.
Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at divyanshiganvir21@gmail.com.